What is Mobile Device Management (MDM)?

A Comprehensive Summary About Mobile Device Management

If your enterprise is exploring the mobility space, here's everything you need to know about Mobile device management

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what is mdm

Mobile Device Management: A Complete Guide

Mobile devices such as mobile phones, laptops, etc., have been around for quite some time. However, these mobile devices have surged rapidly since the onset of enterprise mobility in the early 2000s. Employees working from home, offices or remote field locations need mobile devices to stay connected with their global workforce. These smart devices are an essential part of the modern corporate world. But if left unmanaged, businesses can lose control of their device fleets and jeopardize the corporate data stored on them.

This is why Mobile Device Management (MDM) has gained traction in corporate environments. Businesses worldwide have realized the need for MDM. You may have heard of the term Mobile Device Management (MDM), but how well do you understand the term? What is MDM? Why is it is important? How does it work? Understand the ins and outs of Mobile Device Management in this article.

Points Covered in This MDM Guide

  • What is Mobile Device Management?

  • Why is MDM important?

  • How does mobile device management work?

  • Advantages of using an MDM solution

  • MDM Implementation

  • MDM Deployment

  • MDM industry use-cases

  • Who is an MDM provider?

  • What must you look for in an MDM provider?

  • Most essential MDM features

  • Scalefusion MDM (showcase USPs of SF)

What is MDM?

Mobile Device Management (MDM) is a subset of Enterprise Mobility Management (EMM) and includes the administration of a large number of devices and endpoints. Be it smartphones, laptops, tablets or any other custom-built devices that are company-owned or employee-owned, businesses need to manage the entire lifecycle of these devices right from the time the employee is onboarded to the time the employee retires or leaves the organization.

Why is MDM Important for Enterprises?

Mobile Device Management is an important process of provisioning devices with corporate resources and pushing enterprise policies on the device fleets. With the growing use of mobile devices of diverse types, employees access corporate networks and exchange sensitive business information on a daily basis. Mobile Device Management is crucial to configure enterprise-specific security policies on these devices.

In today’s world, businesses have to suffer massive revenue losses and legal penalties for losing confidential business data. An efficient mobile device management strategy is a critical element in ensuring the secure and appropriate use of corporate data. IT admins are tasked with the responsibility of managing, provisioning, securing and monitoring their organization’s devices.

What is MDM Software?

MDM is software that allows IT admins to simplify the process of mobile device management. Managing a large number of devices is a complex and tedious task. MDM software presents a centralized platform for IT admins to push enterprise policies on bulk devices, monitor compliances and provision devices with business resources remotely. MDM software helps IT admins automate several device management processes and reduce the IT workload. It also helps IT admins to manage diverse device types remotely without the need for manual configuration.

MDM software is available in the market via multiple vendors that provide both on-premise as well as cloud-based MDM solutions. However, considering the dynamic nature of today’s work environment and enterprise mobility gaining pace, a majority of businesses prefer opting for cloud-based MDM solutions.

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How Does MDM Solution Work?

Mobile device management solutions work on the client-server architecture to push security configurations, business resources, enterprise policies, etc., on bulk devices over the air. Generally, company IT admins can leverage role-based access to the MDM console, with which they can create one or more device profiles with diverse configurations and operating systems. MDM solutions also enable IT admins to easily onboard employees on an organizational level with zero-touch enrollment options.

Once enrolled, IT admins can push the pre-configured device profiles on a large number of devices via the MDM dashboard. This increases the control and visibility of company-owned and BYOD devices. IT admins can monitor locations, usage behavior and compliance violations, all from a single platform. Be it commercial devices such as laptops, smartphones or tablets, or custom devices such as POS systems, digital signages, or kiosks belonging to various OS types such as Android, iOS, macOS or Windows, IT admins can manage all these diverse device types from a single portal.

Advantages of Mobile Device Management Software

Mobile device management or endpoint management is used for streamlining mobility and remote management of devices. Let’s look at how Mobile Device Management solutions benefit businesses.

Advantages of MDM
Advantages of MDM

Remote management of devices

IT admins can create diverse policies for company-owned or BYOD management. You can also deliver an out-of-the-box experience to your employees with pre-configured, ready-to-use company-owned devices.

Enhanced corporate and mobile security

You can create and push diverse network, device and data security configurations from the MDM dashboard to keep mishaps like malware at bay. As an additional security measure, lost or stolen devices can be locked and their data can be wiped to secure corporate data.

Automation of routine IT tasks

Several crucial but redundant IT tasks that take up all the IT time can be automated using MDM tools, such as patch management, timely OS updates, etc, to protect data and apps, keeping security threats cornered.

Remote troubleshooting

You can reach out to your remote employees via an MDM agent in no time and offer quick remote support to ensure quick issue resolution.

OTA app & content management

You can push apps and content on mobile devices silently, as well as configure apps, update apps and track app data usage. You can manage mobile devices by remotely pushing files of diverse formats, including documents, images, presentations and videos, on a large number of devices. Content and application management for devices have become the need of the hour for IT teams and MDM supports this need.

Enhanced monitoring & compliance checks

MDM solutions allow IT admins to gain finer visibility of their dispersed devices. You can track locations, monitor policy compliance, as well as track device usage and vitals.

Improved employee productivity

You can lock your employees' devices into single or multiple selective apps and allow or block specific websites to ensure maximum productivity at work. This capability can also be leveraged to turn commercial devices into purpose-specific kiosks.

Simplify Mobile Device Management (MDM) Implementation

The hallmark of mobile device management is to simplify the management of devices. Implementing a mobile device management solution into an organizational tech stack is simple. There are just a few things IT admins need to keep in mind to smoothly onboard an MDM solution.

Set MDM Goals

The stepping stone to implementing an MDM solution is to have a complete overview of the entire device inventory your employees use and the nature of their work. List out devices you want to manage and identify the groups you want to divide them into. It could range from operating systems to device location or whether devices are corporate-owned or employee-owned (BYOD).

Set the Right Policies

An MDM platform functions best when IT admins have clear-cut device management policies in place so that there are no deviations or surprises. Be it data or device security, set the right policies based on end user and purpose.

Don’t Ignore UI/UX

You employees must love the MDM software you want them to use. Thus, ensure that the UI/UX is not compromised as you prioritize security and other imperatives. Look for an MDM vendor that lets you be in control through varied levels of customization. App integrations and their appearance is another factor worth considering here for your fleet of mobile devices.

Flexibility and Cross-Platform Experience

Having a rigid MDM solution can backfire quickly when device heterogeneity increases at the workplace. It’s best to opt for a solution that delivers the same functionalities and experience across all the platforms—Windows, Android, iOS, Mac, and Linux. The device enrolment process must also be safe and swift. There must be flexible deployment options too—cloud and on-prem.


One of the most important factors to consider when implementing a mobile device management solution is the scalability it offers. The MDM solution must accommodate the addition of devices in the most streamlined manner. Even when devices retire or employees leave, the removal and reassignment of devices have to be hassle-free.

Support & Training

The best of MDM solutions can leave you puzzled without proper training and post-sales support. Choose an MDM provider that offers extensive training and support so IT admins are not left wondering while managing devices. Best MDM providers must be there to help you anytime from anywhere, especially in the age of remote work.

MDM Deployment: Cloud or On-premises

Choosing whether to have a mobile device management or MDM solution over the cloud or on-premise should be need-based. There are pros and cons involved in both scenarios because SaaS adoption has soared globally. Perhaps, the major differentiator between the two models is the associated costs. The whole concept of the cloud was tethered to the fact that it saves IT teams a lot of time and money.

A decade or so ago, most IT teams of organizations would consider cloud vs. on-prem an easy choice. The choice was ‘cloud’ for mobile management. Today, as personal data security and privacy laws continue to make a business impact, the on-prem deployment model is regaining its fair share.

Cloud Deployment:


  • Zero upfront capital

  • Scalable

  • Reduces IT workload


  • Defined access to infrastructure and server

  • Dependable on network connectivity

  • Increased cost when bandwidth use increases

On-premise Deployment:


  • Lower bandwidth cost

  • Better privacy and security

  • Extended hardware control


  • High initial capital investment

  • Organization is responsible for compliance

  • Extra IT resources needed for maintenance

Experience Mobile Device Management Driven by Simplicity

MDM Industry Use-Cases

Mobile Device Management is not specific to industries. Today, every major industrial sector relies heavily on the use of mobile devices. Let’s have a look at the diverse MDM industry use cases.

Robust Windows 10 device management

Logistics & Transportation

The logistics and transportation industry benefits largely from MDM solutions. The supply chain, in general, involves a large mobile workforce and logistics is a big part of it. MDM solutions help logistics businesses keep track of their constantly moving device fleets, ensure maximum productivity and protect sensitive business information stored on employees’ mobile devices.


MDM solutions help the healthcare sector execute modern-day trends such as m-health and telehealth effortlessly. Healthcare IT can ensure the protection and privacy of sensitive patient data and manage their diverse digital devices with ease.


Distance learning and remote education have surged, especially since the pandemic hit us. MDM software has enabled schools and universities to manage thousands of student and staff devices, share learning material remotely and set device restrictions to prevent distractions in students.


The modern-day retail sector makes use of several custom devices such as digital signages, POS and mPOS systems, digital kiosks, etc. MDM software not only lets you manage your retail devices remotely but also helps you to turn commercial devices into dedicated kiosks with MDM-enabled kiosk mode.


The Banking and financial industry has always been a high-security sector. You can ensure extensive security on sensitive data and prevent unauthorized access.

Who are MDM Providers?

An MDM provider is a third-party mobile device management vendor that offers a device management platform to businesses, managed service providers, OEMs and resellers on a subscription model. Based on your business requirements, MDM providers extend several license plans that can help your IT teams manage your device lifecycles with ease.

What Must You Look For in an MDM Provider?

There are several MDM providers in the market today. Mobile device management solutions are in great demand, but it is important for businesses to evaluate their needs and pick the right solution provider.

Here are some factors to consider before picking an MDM provider:
  • Free trial period to test the features and functioning of the software

  • Clear pricing structure with no hidden charges

  • Round-the-clock technical support

  • Product demos

  • After-sales support

Scalefusion Mobile Device Management Features

Scalefusion is the ideal Mobile Device Management (MDM) solution that caters to diverse device management needs for various industries. Let’s look at some powerful capabilities that Scalefusion offers to simplify enterprise mobility.

Zero-touch enrollment

Scalefusion offers zero-touch enrollment options for Android, Apple and Windows enterprise mobile devices to help IT admins initiate out-of-the-box policy applications.

BYOD management

Most employees access their work emails and other corporate data using their personal devices like laptops and smartphones. Scalefusion offers efficient BYOD Management that helps IT admins configure containerization policies to secure business data, as well as maintain employee privacy.

Kiosk management

Several industries such as retail, hospitality, healthcare, etc., have begun using unattended digital devices such as digital signages, digital kiosks, etc. Scalefusion offers kiosk management capabilities to help businesses manage not just employees’ devices but also unattended dedicated devices.

Rugged device management

Constructions, minings, warehousing and manufacturing are some of the few industries that have a field workforce. Such industries prefer investing in rugged devices that can withstand harsh outdoor conditions. Scalefusion MDM supports rugged device management to make your rugged devices enterprise-ready.

Mobile Threat Defense

With growing cyber threats, businesses need to take their corporate security to new levels. Scalefusion MDM is all set to offer integrated Mobile Threat Defense (MTD) to protect mobile devices, networks and apps against cyber threats with automated encryption checks, early anomaly detection and fast corrective actions.

Multi-platform and device support

Be it smartphones, laptops and tablets, digital signages, POS systems, digital kiosks, or custom and rugged devices, all your diverse device types can be managed with a single platform. Scalefusion supports all the major OS types, including Android, iOS, macOS and Windows 10.


Scalefusion MDM is designed to cater to modern-day device management needs. Your IT teams can experience streamlined device management, deploy powerful security policies, free-up IT time with task automation, and much more using a single comprehensive platform.

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