Scalefusion facilitated India’s largest retail company to manage its nationwide inventory with the power of Google’s Android Enterprise
Key Challenges
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Ensuring technology adoption by frontline workers at retail outlets
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Low-effort provisioning of devices in bulk, distributed across 15000 stores with work apps
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Monitoring and maintaining a large distributed device inventory for security and compliance
Solutions
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Android Zero-touch enrollment
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Application management powered with Managed Google Play
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Web content filtering
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Remote troubleshooting
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Advanced reporting and monitoring
Why Scalefusion
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Industry-leading UEM provider with simplified and intuitive mobile device management experience
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Easy to configure, deploy, and upgrade devices and apps across the entire lifecycle
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Leading choice for a scalable solution with multi-OS support
About the Company
A retail initiative by India’s largest multinational conglomerate company, the organization is said to have revolutionized the retail business in India. With a presence in more than 7000 locations across the country, the company serves its customers via 15000+ stores and employs more than 300,000 individuals and has seen a footfall of 500 million in the year 2022, with over 120,000 transactions per hour. The company has adopted a multi-prong strategy and operates a wide array of store formats that cater to planned shopping needs as well as daily or occasional needs of the customers across major consumption baskets of Grocery, Consumer Electronics and Fashion & Lifestyle.
Business Goals
India’s largest retail chain with a presence in over 7000 locations throughout the country transformed its business operations with the help of Scalefusion powered by Android Enterprise.
The company was looking to replace conventional and bulky systems used for billing and POS with modern mobile devices. The organization was looking to have a dependable suite of devices and an MDM solution that would be easy to adopt by its 300K+ staff without prior technology experience.
The company adopted Android devices for its frontline operations and turned to Scalefusion- a bespoke MDM solution to manage their inventory of Android Enterprise Recommended devices.
Business Challenge
With the mission to offer the best-in-class service to its 5 million + weekly customers, the company was looking for a solution bundle that could pave the way for quick billing and faster checkouts. Their focus was to empower its frontline staff with digital devices provisioned with corporate resources and access to applications that could enhance the overall customer experience.
The organization zeroed in on Android devices owing to their ease of adoption along with excellent user interface since a majority of their staff consisted of frontline and field workers serving 41.6 million square feet of retail area. The majority of the staff was not habitual in using technology for work, and Android seemed to be the obvious choice, thanks to its user-friendly UI as well as reliability.
The impending challenge was to provision the Android devices before distribution, to avoid misuse and to make them business-ready with minimal IT effort, considering the huge volume of devices the company was planning to deploy.
The retail giant needed a robust bundle of Android devices and a mobile device management tool to distribute enterprise applications, ensuring the apps are always up-to-date and the data on these devices is not exposed to misuse or unauthorized access.
They also needed a mobile device management solution to bring the much-needed visibility for tracking and maintenance of device hardware and software and most importantly- extend instant remediation in case of device failure.
Solution
The retail company was able to achieve its business objectives with the powerful combination of Google’s Android Enterprise and Scalefusion mobile device management. The adoption of Scalefusion MDM was simple to implement and the IT team of the company could easily get hold of the platform which fastened the go-to-market.
To begin with, setting up the Android Enterprise devices on the Scalefusion platform was a completely OOB experience with Android Zero-touch. The devices were provisioned to operate in kiosk mode to prevent any misuse and the staff was able to focus on the intended tasks, aiding in extending improved customer experience.
The company got a quick head start in provisioning the devices with the corporate usage policies and could deploy applications from the list of apps made available by Managed Google Play. The application deployment on the Android devices was silent and needed no end-user intervention. The apps can be updated regularly to ensure smooth operations and the updates using the app update scheduling feature offered by Scalefusion and are scheduled within the maintenance window so as to not cause any hindrance during the operational hours of the stores.
Device maintenance was another key encumbrance to address, which was solved by Scalefusion’s powerful suite of security features. The organization’s security posture could be maintained using advanced monitoring and reporting for device health, battery, storage and data usage status and automated checks for security breaches, app versions and OS versions.
Automated compliance alerts enhanced predictive maintenance and device downtimes could be quickly knuckled down using Scalefusion Remote Cast and Control.
Business Benefits
Working with Scalefusion has brought out the following proven results for the retail company:
Out-of-the-box device provisioning via Android Zero-touch
Application management with Managed Google Play
Single and multi-app kiosk mode to help the staff focus on tasks at hand
Tightened security for data and devices using Google Play Protect
Testimonial
“We wanted to leverage the power of Android Enterprise to streamline our business operations and transform our frontline operations with mobile devices. We chose Scalefusion to manage our Android device inventory and couldn’t have made a better choice.”
- IT spokesperson at the retail company
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