Remotely mirror & access Android devices, communicate with VoIP calling, facilitate ticketing, & curb support costs to reduce device downtime.
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Initiate device issue resolution by providing step-by-step guidelines to the end-user over VoIP calling using Eva Communication Suite. Shorten device downtime without physically accessing the device deployed at remote locations.
Mirror screens of Samsung KNOX supported, Sony, LG, Lenovo & rooted devices that run on Android version 5.0, as seen to the end user. Maneuver device to deeply understand device issues & exchange files from the Scalefusion dashboard. Troubleshoot device issues quickly or create context-aware support tickets on the integrated ITSM tool within Scalefusion dashboard.
Cast and navigate screens of Samsung, LG, Sony, Lenovo & rooted devices as if hand-held to resolve device issues.
Monitor, mirror & remotely access Android devices deployed as mPOS systems, kiosks, digital signage.
See what apps, settings & errors appear to the end-user on screens of Android phones & tablets, sync files between devices & dashboard.
View system information including OS version, available memory & installed apps, kill processes, uninstall apps or push new files to Android devices.
Significantly cut down on support costs, curb device downtime & upkeep performance of Android devices with versatile capabilities of Scalefusion. Track device performance, schedule compliance alerts, detect device issues, remotely mirror device screens & create, manage support tickets with chosen ITSM tool.
Monitor device activity, schedule alerts & cast Android device screens in real-time to observe device issues.
Connect with the end-user using VoIP calling. Offer remote assistance, sync files for troubleshooting.
Create & manage content-aware support tickets with detailed device & issue information on integrated ITSM tool.