Scalefusion Case Studies

Industry

Quick commerce

Employees

10,000+

Location

India

Product

Scalefusion UEM

Supported platforms

Key features used

Zero-Touch Enrollment Kiosk Mode Location Tracking & Geofencing Device Group and Sub-Groups

Migrate and manage thousands of devices without disruption.

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Introduction

A q-commerce leader brings consistency to device management across 5000+ devices.

A leading quick commerce company in India powers its operations through a distributed device ecosystem spanning warehouses, dark stores, and on-ground teams. As the business scaled across cities, its device footprint grew just as rapidly.

What started as a manageable setup turned into thousands of actively used devices across locations, each requiring consistent policies, secure access, and real-time visibility. With 5,000+ devices already deployed and more being added, device management became critical to keeping operations running smoothly, not just an IT responsibility.

Challenges

Scaling enrollment and migration without slowing operations.

Migrating from an existing MDM while managing thousands of active devices created a high-risk transition. Devices had to be re-enrolled and brought under new policies without disrupting order processing or requiring manual handling at each location.

At the same time, limited remote troubleshooting meant store and warehouse teams often depended on IT intervention, delaying issue resolution and impacting day-to-day operations.

Governing how devices move, connect, and are used.

Devices frequently moved across facilities, but there was no reliable way to enforce location boundaries, leading to usage outside intended zones.

Open Wi-Fi access and unrestricted application usage weakened enforcement, making it difficult to ensure devices were used strictly for business workflows. This created inconsistencies and avoidable security gaps across locations.

Limited visibility and structure across a distributed device fleet.

Devices were spread across distribution centers but lacked structured grouping and role-based access. IT teams managed devices in isolation, making policy enforcement inconsistent and bulk actions inefficient.

There was also limited visibility into device location, usage patterns, screen time, and data consumption. Tracking and troubleshooting often relied on manual effort, slowing response times and reducing operational clarity.

Solution

Enabling scale from the first touchpoint: Enrollment and migration.

The organization adopted Zero Touch enrollment to standardize large-scale provisioning across its Zebra device fleet, ensuring devices could be deployed or migrated without manual setup.

QR-based enrollment (6-tap method) added flexibility for on-ground scenarios, allowing quick onboarding wherever needed. This made migration from the previous MDM structured, repeatable, and minimally disruptive to ongoing operations.

Remote Cast and Control enabled IT teams to instantly access and troubleshoot devices without physical intervention, reducing delays during and after migration. Actions like remote wipe, lost mode, and license unassignment ensured quick response during exceptions.

Bringing consistency to how devices move, connect, and are used.

Policy-driven actions aligned device behavior with operational needs. Geofencing ensured devices stayed within defined zones, directly addressing misuse across facilities.

Wi-Fi configurations restricted connectivity to approved networks, removing reliance on manual input. Kiosk mode limited access to business-critical apps and workflows, ensuring devices were used only for their intended purpose.

Together, these measures reduced misuse, improved compliance, and brought consistency to device behavior across all locations.

Creating structured visibility across devices and teams.

Devices were organized into groups based on distribution centers and operational roles, enabling contextual management at scale.

This structure allowed IT teams to apply policies, take actions, and troubleshoot devices in bulk rather than individually, significantly improving efficiency.

Role-based access control ensured teams only accessed relevant devices and data, while real-time location tracking and detailed reports provided clear visibility into device usage, performance, and activity, reducing reliance on manual tracking.

Result

40% less manual effort, 25% higher efficiency.

Enrollment and migration no longer disrupted operations. Devices were onboarded and transitioned without interrupting workflows, reducing manual intervention by over 40% and lowering dependency on on-ground teams.

Devices consistently operated within defined boundaries, staying within zones, connecting only to approved networks, and running only business-critical applications, significantly reducing misuse and variability.

Structured grouping and improved visibility gave IT teams better command over the entire fleet. Devices became easier to track, manage, and troubleshoot, with remote access reducing resolution time and enabling faster response across locations.

With a scalable foundation in place, the organization is now equipped to grow beyond 5,000+ devices without adding operational complexity, improving overall efficiency by ~25%.

Key features used