Scalefusion Case Studies | Food Delivery Company

Industry

Food Delivery

Employees

10,000+

Location

India

Product

Scalefusion UEM

Supported platforms

Key features used

Zero-Touch Enrollment Kiosk Mode Application Management Remote Cast and Control API & Webhooks Android MDM SDK

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Introduction

A leading food delivery giant streamlines operations across thousands of rugged devices.

One of India's largest food delivery platforms relies on a massive, distributed device ecosystem supporting its frontline teams to keep its delivery operations moving every day.

With 70,000+ Android devices across its operations, including Samsung and Lenovo tablets and rugged devices from Newland and Urovo, managing this fleet smoothly at scale was a complex IT challenge.

Around 90% of the fleet consists of rugged devices, built to support high-frequency, frontline operations. To guarantee on-time deliveries, the platform required a powerful device management solution that could standardize usage, automate app distribution, resolve device issues on the road remotely, and maintain complete inventory visibility across every active endpoint.

Challenges

Managing a massive device fleet without adding operational overhead.

Managing such a huge device fleet across a mix of tablets and rugged devices made standardization a challenge. Different operational roles demanded their own set of apps, configurations, and device setups for their specific use cases, while the policies needed to remain consistent across the fleet to ensure data security, compliance, and uninterrupted deliveries.

Manual provisioning and device configuration became time-consuming at this scale. The IT team needed a centralized way to enroll devices, push applications, apply policies, and manage devices without handling them individually.

Keeping riders focused on order and delivery operations.

The devices were used across critical food delivery operations, from managing orders to supporting frontline teams on the move. However, inconsistent access to applications and device settings made it difficult to keep the delivery executives focused on their tasks.

IT teams had to ensure that devices ran only the applications required for daily operations, while frontline teams needed uninterrupted access to the tools or apps they relied on to keep orders moving. Maintaining the right balance between both of these was affecting riders' productivity directly and slowing down operations.

Optimizing device permissions for on-time deliveries.

The devices were closely tied to timely food delivery operations, but device capabilities and application workflows were not fully connected.

Frontline teams relied on manual steps to use NFC, Bluetooth, and microphone permissions during specific tasks, such as tapping NFC tags to verify order pickups and approving microphone permissions for in-app customer calls, adding extra steps to routine tasks and slowing down operations.

At the same time, limited visibility into device location, usage, screen time, and data consumption made it harder for IT teams to identify issues, troubleshoot devices, and keep the fleet running efficiently.

Solution

Centrally managing the huge fleet from one place efficiently

The organisation was able to provision its Samsung & Lenovo devices straight out of the box and ready to use with Zero Touch enrollment by pre-loading all required apps and security policies automatically, eliminating hours of manual setup.

Centralized app management gave IT full access to push and update critical delivery apps silently in the background without user intervention. This ensured that riders always had the latest, most stable app version without facing any downtime during active shifts.

To keep things easy for delivery heroes, IT pre-approved all key permissions like microphone access and Bluetooth settings, straight from the console. Riders no longer had to deal with multiple permission pop-ups or tweak settings while handling orders.

Group-based policies brought complete consistency across the entire hardware fleet. IT gained full visibility from a single dashboard, while frontline teams stayed focused on what matters most: getting orders delivered on time.

Maximizing riders’ productivity and delivery uptime.

Kiosk mode eliminated distractions by strictly locking the devices to display apps required for delivery, pickup, and navigation. This resulted in increased productivity and kept riders focused on their tasks while preserving battery power and mobile data throughout long shifts.

Device downtime no longer halted deliveries. Support agents could see the rider's screen, resolve the issue remotely, and guide them through it using integrated VoIP calling. By handling device errors live on the route, riders never had to pause or trek back to a support hub just to fix a minor glitch.

Together, these capabilities turned fleet management into a smooth, automated process. By removing screen distractions and eliminating on-site visits, they could scale their operations, keeping IT happy, riders moving, and deliveries arriving before the food gets cold.

Connecting device capabilities with business operations.

Scalefusion’s APIs and Android MDM SDK helped connect device management with the applications and IT systems used across the operation. It gave IT teams the ability to make an enterprise app that made device details accessible to supervisors, such as device status, battery, IMEI, location, and data usage.

Supervisors could track and manage the devices used by their delivery executives through location tracking, device rebooting, or switching device groups.

A custom ITSM integration also synced device information with the organization’s asset records, making it easier to keep track of a huge device fleet.

Result

70,000+ devices supporting faster, simpler food delivery operations.

With a centralized device management foundation in place, the food delivery organisation could manage its devices, applications, operations, and users from a single platform, helping IT support the pace and scale of everyday food delivery operations.

Device setup and software updates no longer disrupted daily operations. Endpoints were provisioned and managed remotely without interrupting delivery shifts, reducing manual intervention by over 50% and lowering dependency on IT teams.

Structured grouping and real-time fleet visibility gave IT teams better command over active endpoints. They could easily track, manage, and troubleshoot their devices on the go, with remote cast and live VoIP calls reducing resolution time, saving costs on physical visits and enabling faster response across high-volume delivery routes.

With a scalable foundation in place, the organization supports over 70,000+ devices seamlessly without adding operational complexity, improving overall frontline efficiency by 30%.

Key features used