EdTech Improved Student Experience by Elevating Their Solution Offering with Scalefusion UEM
Customer
India's Leading Edu Tech Co.
Industry
Education
Location
India
The Overview
The customer is a world-leading EdTech company headquartered out of India. Operational since the year 2011, the company first launched as a product that creates interactive content, media, and technology focussing on K-12 and launched its learning app in 2015. They have been pivotal in shaping the EdTech landscape in India ever since. They offer personalized learning programs for K-12 as well as the top competitive examinations in the country, including JEE and NEET.
Their Goal: To enhance student learning with dedicated tablets bundled with the EdTech app.
The Challenge
To provide efficient and distraction-free provisioning of devices for exclusive educational use that addresses parental concerns
The prime challenge for the company was quick and end-to-end provisioning of devices with educational apps and resources before the student unboxed them. Moreover, the company wanted to ensure that the devices were used exclusively for the native application. Since the customer base was widely dispersed geographically, provisioning of these devices needed to be done over the air, and seamless content and app publishing was imperative.
Another major challenge the company faced while deploying Android tablets along with the e-learning app was the hesitation of parents regarding the use of a digital device. The parents wanted to ensure that the devices were not adding unnecessary distractions, so limiting access to web browsing was imperative. The company also wanted to ensure that the devices, since used by students, were easily up and running after a device or software error.
Scalefusion’s Solution
An MDM solution to streamline device management, enhance parental control, and minimize device downtime
The EdTech company chose Scalefusion to manage its entire device inventory to resolve its business challenges. Using Scalefusion, they were able to drive bulk provisioning of the devices by configuring the devices with their native app while disabling access to the Play Store to curb distractions. The browsers were locked to access only the whitelisted, age-appropriate educational websites. Furthermore, to avoid the misuse of the device as a whole, factory reset was blocked and so was the uninstall of their native apps.
To extend better clarity of the device usage, a dedicated parent portal was designed and provided to the parents. The parents (educators/ guardians) could tweak certain settings as per requirements from the parent portal. Scalefusion helped in ensuring that the learning was hindrance-free. OS and the app updates were scheduled in a maintenance window. Remote device monitoring and automated workflows helped in flagging potential compliance and usage alerts. Device downtime was minimized via remote troubleshooting with minimal IT efforts.
Key Features
MDM for Education: Android device management solution
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Kiosk Lockdown
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Application Management
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Website Whitelisting
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Remote OS and App Updates
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Remote Cast and Control
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DeepDive Analytics
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Workflows
Testimonial
“We love using Scalefusion for the deployment of our EdTech tablets. It has not only reduced our cognitive IT load in provisioning, monitoring, and maintenance of the tablet but has also particularly helped in addressing the critical need of our customers for encouraging a distraction-free learning environment”
