Scalefusion UEM Helped DiaSorin to Efficiently Manage their Specialized Medical Equipment
Customer
DiaSorin
Industry
Healthcare
Location
Italy
The Overview
Headquartered in Italy and listed on the Italian Stock Exchange in the FTSE MIB Index, DiaSorin is a global leader in the In Vitro Diagnostic (IVD) field and has been active since 2021 in the Life Science business. The Group operates on 5 continents through 45 companies, 4 branches, 10 manufacturing facilities, and 9 R&D centers. The extensive diagnostic testing and life science offerings, made available through continuous investments in research, position DiaSorin as the player with the broadest range of specialty tests available within the diagnostic market and make the Group a “Diagnostic Specialist”.
Their Goal: To deploy a device for diagnostic purposes provisioned with the DisSorin IQ application.
The Challenge
Monitoring, managing, and tracking devices to prevent unauthorized access and reduce device downtime
DiaSorin sought a bundled solution to make device provisioning swift and seamless. They needed to monitor a geographically dispersed device inventory to ensure that the devices were compliant and had the native app and software up and running at all times. The company was looking to lock down the chosen devices into kiosk mode, preventing misuse and unauthorized access. The company was also looking for a solution that could help them resolve device issues faster to reduce device downtime. Since the devices would be deployed across various continents, the company’s IT team wanted to track the devices in real-time and obtain context-aware reports of the device and app performance regularly.
Scalefusion’s Solution
An MDM in healthcare to optimize, track, and manage device performance from a single console
Scalefusion + Lenovo bundled solution was the right fit for the requirements of DiaSorin. The company deployed more than 2000 8” Lenovo tablets, pre-provisioned with DiaSorin’s native app called the DiaSorin IQ app via the Scalefusion dashboard. The Lenovo tablets were configured into kiosk mode, preventing the download of any other application. The Lenovo tablets were configured with DiaSorin’s custom branding, and Scalefusion’s content management aided in pushing up-to-date business files on these devices. Scalefusion’s real-time location tracking came in handy to track the tablets used across the globe.
The remote troubleshooting feature was elemental in resolving the hardware + software issues over the air, with minimal physical intervention. The IT team at DiaSorin was also able to obtain key reports of device health and app performance whenever required, using Scalefusion. The key customizations were delivered within the time frame at no additional cost by the Scalefusion team and hence, DiaSorin has trusted Scalefusion + Lenovo while scaling their deployment.
Key Features
MDM for NGOs: Android device management solution
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Kiosk Lockdown
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Application Management
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Remote Cast and Control
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Location Tracking
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Custom Branding
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Reports
Testimonial
“Over the course of the past year, Scalefusion Sales, Pre-Sales, and Support team have helped our team diligently round the clock whenever required. We have teams sitting in Italy and both coasts in the US, alongside our partner stakeholders based in Australia. Hence, rectification either through custom builds or bug fixes or the right kind of communication has been provided by the Scalefusion team, and our experience has been good.”
Aldo Cingolani
Corporate Project Manager of Innovation
