Scalefusion Support
Excellent Customer Support is part of our DNA
Keeping the customer needs at the forefront and providing phenomenal support with a mission to keep it a free offering, Always! 😎
Unmatched Expertise
We’re invested in your success. Our support team consists of professionals with 5+ years of industry experience in serving over 8000+ customers, end-to-end knowledge of the product, and device management expertise.
The team is always available to offer assistance with your support requests. They have a "tag team" strategy that I like very much. Sometimes when asking for support, I have to walk away from my desk, and even if the engineer is not available when I return, the next engineer on the support channel is there to offer follow-up. When the request is complex, they offer remote support; to this day, there have not been many support requests they have been unable to solve. They follow up with you to ensure your questions are answered thoroughly.
Brandon H.
System Administrator
What the numbers say about us
under 2 min
Chat support average response time
under 60 min
Email Ticket via our service desk average response
96.2%
Conversation Ratings for our Live Chat Support
We don't believe in bots,
We believe in human connection
We don't believe in bots, we believe in human connection, hence every time you click for help, you are connected to a human, without a wait time or a queue.
