Scalefusion Support

We’ve got your back, always.

At Scalefusion, providing our customers with the best service is at our core. We are always geared up to go the extra mile to make our customers happy. Because your success is our priority.

Support that is backed by expertise and driven by results.

A team that is committed to your success. With years of industry experience, deep product knowledge, and hands-on expertise in device management, zero trust access, and endpoint security, Scalefusion's support team is here to guide you—just like we do for satisfied 10,000+ customers worldwide.

What the numbers say about us.

Behind every number is a story of trust, efficiency, and results that we’ve built over the years. Scalefusion is more than just a solution—it’s a proven partner in your success.

First response time

<4min

For live chat

First response time

<30min

For email tickets

Median time to close

<9hours

For chat conversations

What our customers have to say.

“Scalefusion has amazing support. Any time I have an issue the team is always quick to respond and incredibly helpful. There were numerous issues occuring ranging from enrollment issues to account problems. Scalefusion was amazing at helping me with workarounds so I could continue to work while the issues were sorted.”

Benedetto C.

“Superb , superb support from Scalefusion team. allways following up on support request, and when needed escalate issues to other teams until solution is found.”

Roberto G.

“Scalefusion provides outstanding and highly skilled customer support. We have noticed that whenever we require help through its online chat, the support team is consistently accessible to address any problems and provide answers to our inquiries.”

Tatevik I.

Note: These reviews have been sourced from G2.

We don’t believe in chatbots.
We believe in human connections.

Automation has its place inside Scalefusion solution, but not when you need help. Every time you reach out, you’re instantly connected to a real person—no chatbots, no long wait times. Just real support, when you need it.

Here for you, come rain or shine.

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