Scalefusion Case Studies | Housing Finance

Industry

Housing Finance

Employees

10,000+

Location

India

Product

Scalefusion UEM OneIdP (IAM)

Supported platforms

Key features used

Identity and Directory Management Single Sign-On (SSO) with SAML

Experience top-notch security for your organization.

agende uma demonstração Try Scalefusion

Introduction

A trusted name in housing finance sets a new standard for secure identities.

The company has earned its reputation by providing home loans to underserved communities in semi-urban and urban areas, supported by a workforce of nearly 8,000. Driven by a commitment to make a difference, the company is reshaping the landscape with practical, easy-to-implement financial solutions for those who need them most.

Its focus on technology and streamlined operations gives employees peace of mind, knowing that tasks that once felt redundant and time-consuming can be simplified with modern solutions, enabling them to better serve and support their customers. With employees regularly handling vast amounts of sensitive financial data for both customers and the company, securing their identities is paramount to maintaining trust and safeguarding information.

Challenges

Untangling the access management for better efficiency.

The housing finance company struggled with fragmented identity management, inefficient Salesforce integration, and managing multiple service URLs across departments. These challenges exposed the company to security vulnerabilities, increasing the risk of data loss and unauthorized access. The lack of a unified system led to operational inefficiencies and jeopardized sensitive financial data, putting both employee and customer information at risk.

The identity jungle: Tackling the chaos of directories and access management.

Employees struggled with managing multiple identities and directories across platforms, leading to confusion and delays in accessing critical resources. The complexity of maintaining separate directories for different departments increased the risk of errors and made consistent access control harder to enforce. Without a centralized system, users had to juggle numerous login credentials, creating inefficiencies and heightening the risk of security lapses.

The struggle of juggling multiple service links.

Managing separate service URLs for each department and application created a tangled web, slowing workflows and causing confusion. This lack of streamlined access hindered quick, secure access to resources, potentially leading to slower response times and delays in service delivery. As employees navigated through a disjointed system, the quality and efficiency of customer interactions suffered, impacting overall customer satisfaction.

App overload: The Achilles Heel of enterprise-specific apps and systems.

Handling a variety of enterprise-specific applications across different departments was an operational nightmare. The lack of a unified system caused inefficiencies like delays in accessing resources or inconsistent security measures, slowing down productivity.

Credential confusion: Slowing sales and hitting the bottom line.

Employees struggled to securely access Salesforce services across departments due to the lack of unified credentials, leading to confusion, inefficiencies, and increased security risks. This not only slowed response times and affected customer service quality but also had a direct monetary impact, causing delays in sales processes, missed opportunities, and increased operational costs, ultimately affecting both the top and bottom lines.

To overcome these challenges the company required an intuitive and scalable solution to streamline identity and application management while enhancing security and operational efficiency.

Solution

Setting the standard for a secure, seamless experience.

With Scalefusion OneIdP, this housing finance company has significantly improved access management, ensuring seamless service availability while protecting data and resources. Featuring unified directory management, Single-Sign-On, and enterprise app management, employees can easily access necessary resources without compromising security, all while enhancing operational efficiency and resilience.

Building a smooth, synchronized directory management experience.

The company Scalefusion OneIdP provided a unified, integrated directory solution for managing user identities and access. By centralizing authentication and access control, it eliminated the need to add users repetitively to every directory, simplifying the process. The system also enabled easy synchronization of user management across any directory, ensuring seamless updates and consistent access policies, while improving security and efficiency.

The SSO at the gate to secure the browsers and devices with ease.

In addition to enhanced directory management, the company implemented SAML-based SSO with Scalefusion OneIdP, enabling seamless authentication across platforms through identity federation. Context-aware signals for conditional access allowed admins to enforce security policies based on device and browser criteria.

A browser policy was enforced to restrict access to designated browsers, ensuring secure and compliant usage. By integrating device trust, only trusted devices were granted access to corporate resources, further strengthening security and ensuring compliance with company policies.

Simplifying access and maximizing efficiency with Salesforce Integration.

Another key challenge that the company was trying to resolve was that of integrating secure access to Salesforce applications and systems. By configuring SSO with Scalefusion OneIdP credentials, they streamlined and secured Salesforce access, boosting both user experience and productivity.

Additionally, the implementation reduced forgotten password requests, and freed up system and IT admins to focus on more strategic IT security tasks. This seamless integration not only improved workflow efficiency but also maintained a strong security posture.

Breaking down app barriers with app-based SSO.

The company was struggling with managing enterprise-specific applications across various platforms. By integrating app-based SSO through Scalefusion’s Enterprise Store, they were able to streamline access and distribution of applications across Windows, MacOS, Android, and iOS. This not only simplified deployment and management for apps not hosted on Google Play but also ensured secure, unified access to all enterprise applications, making the entire process smoother and more efficient across devices and profiles.

Result

An ideal app ecosystem for maximized security, productivity, and efficiency.

By leveraging the powerful features of Scalefusion OneIdP, the housing finance company achieved exceptional results across multiple areas. Centralizing user authentication and directory management streamlined identity management and reduced complexities.

Conditional access policies enhanced security, ensuring secure and compliant application usage. The integration of app-based Single Sign-On (SSO) significantly boosted productivity by optimizing workflows. Simplified enterprise app distribution also reduced IT overhead, while eliminating the need for costly third-party directories maintained scalability and delivered cost-effective solutions.